Well, if you haven’t checked it out yet the new Tuning Section is now live. The revision serves multiple purposes which I will just quickly go over.

1. The first goal is to help guide our customers through the process that we use to assume they were taking before contacting us for a tuning appointment. This takes out the guesswork by pointing directly the information that you need to know for an appointment.
2. The second goal is to help you accurately and quickly gather information without having to wait for an email response or wait for a callback due to high call volume at the office.
3. The third goal we accomplish with this revision is to help us prevent some of the huge volume of calls we receive everyday with questions about this content.
4. The fourth goal is to provide reviews on the engine management systems we tune. An example of this can be found currently when looking at Hondata in Step 3 under s300. (This feature is still being implemented.)

If you haven’t gone through our simple 4-step process I suggest checking it out before your next tuning appointment as it contains quite a bit of priceless information that does not get discussed when setting up an appointment. Let me know what you think.

This post is going to sum it all up. Please read this one with good humor in mind, I am not out to offend anyone. So here we go, why the office staff can’t answer technical questions…

Background (what goes on in the office):

There’s a funny trend on our website that is just plain obvious if you have visited the contact page at all lately. Jeff and Andrea insisted on writing the same thing over and over again on that page about tech questions not being answered in the office and I could never really get what all the stress was about til now. By the way the contact page needs some housecleaning I hope you will agree, and I am working on that.

The thing is, our office like many others has days (more often than not) when there is literally no time to utter a thought about simple things, like whats for lunch. The bad news for us is that the phone rings non-stop and since there is only one person in the office to take calls it can become quite an undertaking.

Then there are days (although few and relatively far between) where the action around here is less than interesting to say the least.

So why can’t we answer tech questions over the phone?

Sadly, the answer doesn’t even relate to the fact that we either have time or don’t have time to be on the phone. The real answer as to why we can’t answer these questions is so much simpler, and that is because we don’t really have the answers.

Some of you might be thinking right now, well I have gotten answers before by calling, and that may very well be true. The reason for this in the past has been because we (Andrea and I) will go and find answers on the site when they are asked and we know they are there.

The conclusion to the issue plaguing the masses

I hope that this post clears it all up. Jeff really knows a lot of good info, and most of it is on the site. Now I above all understand that there are questions which just don’t have answers to them on the site (I am working on getting them all documented don’t you worry). The short and sweet of it all is that Jeff answers emails quite often considering the amount that he gets on a daily basis. He does tech support for products we sell here, he does tuning support for customers who have been tuned here, and he answers mostly all questions and threads posted on our forums.

So I encourage you all to take advantage of having a direct line to him at tech@evans-tuning.com and access to all of the awesome contributors on our forums @ http://forums.evans-tuning.com