Last night we completed the rollout of the new etTuning section of our site. If you haven’t checked it out its extremely easy to use and makes things much simpler. We have also recently been working on updating our policies for contacting Evans Tuning. This afternoon we loaded the new contact page with our new policies and information.
Our reason for the new page structure was based on a few things. Firstly, all of our appointment emails are now directed to a new email address setup especially for appointments. This will help expedite the process of setting up an appointment as that inbox will receive special attention.
The other main reason for the change is that we have found that many of our calls were calls related to technical questions. Unfortunately, Jeff is not here at the office to answer any of them and therefore it not only hangs up the phone here but I am sure our customers are frustrated when they are met with friendly customer service that is not intended to answer technical questions.
The main reason for the above described mix up is that generally people were skimming our contact page for our number and not reading the surrounding information.
So to work around this problem we decided it best to put the most important information in a place where it cannot be skipped over and instead must be read to get the proper contact information for the department of information you wish to speak to.
All of this is in our attempt once again to make the website the main resource of information for everything regarding tech, tuning, and any other questions. The easier the site is, the faster you can get answers and our goal is to make that process as simple as possible. Let me know what you guys think about the new contact page.